Seasonal Coordinator Customer Support

Job Summary

A company is looking for a Seasonal Coordinator, Customer Support-Tier 3 in Ohio.

Key Responsibilities:

• Support strategies, standards, and processes to deliver exceptional service and maximize efficiencies
• Provide excellent customer service and manage unique or complex customer interactions
• Act as a Brand Expert on policies and procedures to provide accurate information to customers

Required Qualifications:

• Proven experience in customer service in a fast-paced environment
• Strong diagnostic skills in analyzing root causes of errors
• Ability to research process flow and create innovative solutions
• Technical and functional knowledge to assist in workload areas
• Experience leveraging technology and navigating multiple systems simultaneously