Senior Business Process Analyst

Job Summary

A company is looking for a Senior Business Process Analyst focused on IT Service Desk process improvements.

Key Responsibilities

• Collaborate with Technical Support Services Managers to manage IT help desk process improvement projects
• Continuously evaluate and refine help desk processes to align with organizational goals
• Provide training and support to IT staff on new processes and tools

Required Qualifications

• Master's Degree in MIS, Business Management, or related field with 5 years of project management experience, or Bachelor's degree with 7 years of experience
• Prior experience leading or managing an IT Helpdesk or IT Service Desk
• Knowledge of contemporary information technologies and cloud-based services
• Project management certification (PMP, CAPM) is desired but not required
• Business analysis and structured systems analysis certifications are a plus but not required