Senior Client Support Consultant

Job Summary

A company is looking for a Senior Client Support Consultant to manage group claims client interactions for employers with 2000+ enrolled employees.

Key Responsibilities:

• Serve as the primary point of contact for group claims inquiries and client escalations
• Collaborate with internal teams to enhance client satisfaction and resolve issues
• Conduct regular case reviews and participate in presentations to demonstrate the value of group claims services

Required Qualifications:

• 4+ years of experience in the Employee Benefits industry or Group Benefit Services
• Proven relationship management skills with clients, brokers, and internal partners
• Ability to work independently and prioritize tasks effectively
• Demonstrated integrity and professionalism in all dealings
• Experience in project management and multi-tasking