Senior Customer Engineer

Job Summary

A company is looking for a Senior Customer Engineer with deep hands-on experience in CI/CD systems, Infrastructure-as-Code, and modern database architectures.

Key Responsibilities

• Own end-to-end resolution of complex customer issues across the CI/CD stack and related technologies
• Serve as a CI/CD subject matter expert during customer onboarding and implementation
• Lead incident triage and root cause analysis during escalations, providing feedback to engineering

Required Qualifications

• 5-7 years of experience in a customer-facing engineering role, DevOps, or SRE
• Experience with cloud platforms (AWS, GCP, Azure) and automation
• 2-5 years of hands-on experience with SQL and/or Big Query
• Strong understanding of FinOps principles and experience with budgeting and forecasting
• Experience with BI tools, particularly Looker, is a plus