Senior Customer Engineer

Job Summary

Focused on acquiring and expanding innovative Digital Native accounts, the full-time Senior Customer Engineer will manage technical relationships, deliver architectural value, and drive customer adoption while working in a hybrid environment in New York.

Key responsibilities

• Lead technical discovery and design bespoke architectures, delivering demos and Proofs of Concept across Cloudflare's portfolio
• Serve as the primary technical contact throughout the customer lifecycle, overseeing onboarding and ensuring rapid time-to-value
• Identify cross-sell and upsell opportunities, conducting technical Quarterly Business Reviews to demonstrate ROI to C-level executives

Required qualifications

• Deep understanding of web security, networking, and cloud infrastructure
• Experience in a customer-facing technical role such as Solutions Engineering or Customer Engineering
• Exceptional communication skills, capable of engaging both technical and executive stakeholders
• Experience integrating AI-augmented workflows into development cycles
• Proficiency in relevant technologies and platforms, including web security and cloud services