Senior Customer Experience Manager
Location: Remote
Compensation: Salary
Staff Reviewed: Fri, Jan 03, 2025
This job expires in: 19 days
Job Summary
A company is looking for a Sr. Manager of Customer Experience.
Key Responsibilities
- Audit and map the current brand prospect and customer journey, identifying key opportunities for improvement
- Develop and manage the customer activation and onboarding journey, incorporating both human and automated touchpoints
- Create and test playbooks and program ideas, tracking results and reporting on performance against defined goals
Required Qualifications
- 7+ years in a strategic Product Marketing, Customer Experience, or similar role at a growth-stage B2B SaaS company or CPG brand
- 3+ years of experience leading cross-functional teams
- Deep lifecycle marketing experience with a strong track record of designing customer journeys
- Proven ability to build programs and playbooks that deliver measurable outcomes
- Highly analytical with experience running structured experiments to measure adoption and retention
COMPLETE JOB DESCRIPTION
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