Senior Customer Service Advocate
Location: Remote
Compensation: Hourly
Staff Reviewed: Sat, Nov 23, 2024
This job expires in: 22 days
Job Summary
A company is looking for a Senior Customer Service Representative - National Remote.
Key Responsibilities
- Serve as a Subject Matter Expert for team members and handle escalated calls
- Guide and educate customers on health care topics and assist with appointment scheduling
- Support customers in navigating online resources and encourage self-sufficiency
Required Qualifications
- High School Diploma / GED
- 1+ years of customer service experience or relevant experience in a medical office or call center
- Ability to work flexible 8-hour shifts during normal business hours
- Proficient in translating complex health care processes into simple instructions
- Experience working from home is preferred
COMPLETE JOB DESCRIPTION
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Company Overview
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