Senior Customer Service Advocate

Job Summary

A company is looking for a Senior Customer Service Representative for a national remote position.

Key Responsibilities:

• Serve as a resource or Subject Matter Expert for team members or internal customers
• Handle escalated calls, resolving more complex customer issues
• Guide and educate customers about consumer-driven health care topics and assist with appointment scheduling

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age or older
• 1+ years of customer service experience or experience in a medical office or call-center setting
• Proficient in translating health care-related jargon into simple instructions
• Ability to work any of the 8-hour shift schedules during normal business hours