Senior Customer Success Manager
Location: Remote
Compensation: Salary
Staff Reviewed: Thu, Sep 26, 2024
This job expires in: 15 days
Job Summary
A company is looking for a Senior Customer Success Manager (Strategic Accounts).
Key Responsibilities
- Manage a portfolio of strategic customers to ensure retention and advocacy
- Develop and implement customer adoption and engagement strategies
- Conduct Executive Business Calls and Quarterly Business Reviews to monitor customer outcomes
Required Qualifications
- 10+ years of experience in Management Consulting, Relationship Management, or Customer Success in a SaaS environment
- Experience with enterprise-level, high-value strategic customers
- Bachelor's Degree in Business, Business Administration, Information Management, or equivalent
- Familiarity with tools such as Totango and Salesforce
- Experience implementing enterprise cloud and/or security platform solutions
COMPLETE JOB DESCRIPTION
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Company Overview
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