Senior Customer Success Manager
Location: Remote
Compensation: Base+commission
Staff Reviewed: Sat, Sep 28, 2024
This job expires in: 21 days
Job Summary
A company is looking for a Senior Customer Success Manager to drive client adoption and satisfaction with their SaaS platform.
Key Responsibilities
- Engage newly launched property management teams to ensure platform adoption
- Track and report on user engagement while providing hands-on support and training
- Manage client feedback and collaborate with internal teams to enhance the customer experience
Required Qualifications
- 5 - 10 years of experience in managing customer relationships in B2B SaaS
- Experience in prop tech is required
- Proven track record in managing account expansions
- Highly organized with strong project management skills
- Experience with CRM and project management tools is preferred
COMPLETE JOB DESCRIPTION
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