Senior Customer Success Manager

Job Summary

A company is looking for a Sr. Manager of Customer Success to lead and manage the Customer Success team.

Key Responsibilities

• Lead and manage the Customer Success team, providing guidance and support
• Develop and implement strategies to improve customer satisfaction, retention, and expansion
• Monitor customer health metrics and act as a point of escalation for customer issues

Required Qualifications

• Strong background in customer success management
• Proven leadership skills with experience in team management
• Ability to analyze customer health metrics and implement improvements
• Experience collaborating with cross-functional teams
• Passion for building lasting customer relationships