Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager, Unions.

Key Responsibilities

• Manage the end-to-end client lifecycle for union customers, including implementation and onboarding
• Build strategic relationships with customers to understand their needs and drive outcomes
• Monitor performance and deliver insights to demonstrate the company's impact through regular reporting

Required Qualifications

• 5+ years of experience in enterprise-level customer success or account management roles
• Previous experience working with clients in the Union/Public Labor sector
• Experience building relationships with customer stakeholders and c-level executives
• Strong project management skills with the ability to manage multiple customers simultaneously
• Comfortable in small teams and adapting to ambiguous start-up environments