Senior Customer Success Manager

Job Summary

A company is looking for a Senior Manager, Customer Success.

Key Responsibilities

• Build, lead, and coach a high-performing team of Customer Success Managers
• Optimize the Customer Success function by improving processes, tools, and strategies
• Champion customer-centric initiatives in collaboration with cross-functional teams

Required Qualifications

• 2+ years of experience leading Customer Success or Account Management teams
• 5+ years in Customer Success or Account Management within SaaS or digital marketing
• Strong ability to build scalable processes and systems
• Demonstrated proactive problem-solving in fast-paced environments
• Experience in managing high-value customer relationships