Senior Customer Success Manager

Job Summary

Managing a portfolio of clients, the full-time Senior Customer Success Manager will implement account plans to grow and secure customer relationships while working remotely and focusing on retention, renewals, and account expansion.

Key responsibilities

• Maintain and expand a revenue base by managing customer accounts and driving upgrade revenue
• Build strong relationships with assigned customers, serving as their key contact and advocate
• Collaborate with Product, Marketing, and Sales teams to identify opportunities for customer growth and product adoption

Required qualifications

• 5+ years of Customer Success experience in a B2B SaaS company
• Proven expertise in driving account expansion within large accounts
• Experience in building multi-threaded relationships with customers
• Demonstrated experience as a trusted advisor to customers
• Familiarity with Salesforce.com and Customer Success Platforms