Senior Customer Support Manager
Location: Remote
Compensation: Salary
Staff Reviewed: Tue, Nov 26, 2024
This job expires in: 12 days
Job Summary
A company is looking for a Senior Manager of Customer Support to build and lead a global team focused on delivering exceptional customer experiences.
Key Responsibilities
- Build and lead a high-performance global team of product support engineers
- Promote a culture of fast issue resolution and continually improve support processes
- Collaborate with Engineering, Security, and GTM teams to address customer needs and drive improvements
Required Qualifications and Education
- 3-5 years of experience leading Customer Service in an Enterprise SaaS environment
- Previous startup experience with a fast-paced work environment
- BS or MS Degree in Computer Science or equivalent experience
- Solid understanding of internet and cloud technologies, particularly AWS/serverless environments
- Experience with database technologies and API integration
COMPLETE JOB DESCRIPTION
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Company Overview
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