Senior Enterprise Customer Success Manager
Location: Remote
Compensation: Base+commission
Staff Reviewed: Tue, Oct 01, 2024
This job expires in: 19 days
Job Summary
A company is looking for a Sr. Enterprise Customer Success Manager to manage post-onboarding activities for mid-market and enterprise customers.
Key Responsibilities
- Manage post-onboarding activities through relationship-building and product knowledge
- Drive revenue expansion by identifying product adoption and upsell opportunities
- Conduct Executive Business Reviews to assess customer progress and optimize usage
Required Qualifications
- Bachelor's degree is required
- 6+ years of customer advocacy and engagement experience in customer success or account management
- 4+ years in a B2B SaaS environment
- 3+ years managing customer renewals and upsells for Fortune 1000 companies
- Experience managing large enterprise accounts
COMPLETE JOB DESCRIPTION
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