Senior Manager Customer Success
This job has been removed
Location: Remote
Compensation: Base+commission
Staff Reviewed: Tue, Oct 01, 2024
This job expires in: 20 days
Job Summary
A company is looking for a Senior Manager, Enterprise Customer Success to lead its Customer Success team and manage strategic accounts.
Key Responsibilities:
- Lead and develop a team of Enterprise Customer Success Managers while managing top strategic accounts
- Exceed revenue goals through timely renewals and expanded product usage, partnering with the Account Management team
- Own the end-to-end customer experience, identifying trends and deploying scalable solutions for improved customer satisfaction
Required Qualifications:
- 7+ years of relevant work experience within SaaS or technology sectors
- 5+ years in customer-facing roles managing 7-figure accounts
- 1+ years of experience managing a high-performing team
- Proficiency in Salesforce or similar CRM tools
- Experience with Gainsight or similar Customer Success platforms
COMPLETE JOB DESCRIPTION
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