Senior Quality Program Manager

Job Summary

A company is looking for a Senior Quality Program Manager to oversee a quality program that monitors interactions between teams and customers.

Key Responsibilities

• Oversee the daily operation of the quality program for a line of business
• Build and maintain quality scorecards and tooling, ensuring compliance with quality standards
• Partner with leadership to execute program initiatives and manage performance feedback for vendor partners

Required Qualifications

• 3+ years of experience in business operations, program management, or quality management
• Experience in implementing success metrics for various business verticals
• Strong organizational and time management skills
• Experience with Google Suite
• Coaching, mentoring, and training experience preferred