Senior ServiceNow Business Analyst
Job Summary
A company is looking for a Senior ServiceNow Business Analyst to bridge the gap between business needs and technology solutions.
Key Responsibilities
- Elicit, document, and analyze business requirements and processes for improvement and automation
- Leverage ServiceNow expertise to design and implement solutions that align with business objectives
- Collaborate with stakeholders to gather requirements, communicate project progress, and conduct testing
Required Qualifications
- Bachelor's degree or equivalent work experience
- Minimum 5 years of hands-on experience with ServiceNow and ITSM processes
- ITIL Foundation certification or higher preferred
- Proven ability to elicit, analyze, and document business requirements
- Familiarity with ServiceNow architecture, data modeling, and integration technologies
COMPLETE JOB DESCRIPTION
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