Senior Technical Account Manager

Job Summary

A company is looking for a Senior Technical Account Manager who will serve as a trusted advisor to customers, ensuring effective adoption and optimization of solutions.

Key Responsibilities

• Establish strong relationships with key customer stakeholders and understand their technical needs
• Lead technical solutioning and address customer friction points post-launch
• Advocate for customer needs and drive improvements in retention and expansion

Required Qualifications

• 5-8+ years of experience in a technical customer-facing role
• Expertise in the finance industry or experience with regulated industries preferred
• Experience with programming languages, APIs, databases, and system integrations
• Proven ability to drive product adoption and customer success post-launch
• Experience working in startup environments is required