Senior Technical Support Engineer
Location: Remote
Compensation: Salary
Staff Reviewed: Fri, Jan 10, 2025
This job expires in: 21 days
Job Summary
A company is looking for a Senior Technical Support Engineer (USA - Pacific Timezone).
Key Responsibilities
- Act as the primary subject matter expert, providing comprehensive technical support to customers
- Collaborate with customers to troubleshoot and diagnose complex technical issues, ensuring effective communication throughout the resolution process
- Take ownership of customer issues, managing them from initiation to resolution while contributing to the internal knowledge base and mentoring junior team members
Required Qualifications
- Based in the USA and able to work in the Pacific timezone
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field
- 5-8 years of hands-on experience in Kubernetes administration and troubleshooting
- Excellent understanding of Linux/Unix fundamentals and experience with at least one major public cloud provider (AWS, Azure, GCP)
- Strong technical understanding and problem-solving abilities
COMPLETE JOB DESCRIPTION
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