Senior Technical Support Engineer
Job Summary
Resolving complex technical escalations for enterprise clients, the full-time Senior Technical Support Engineer will operate remotely, conducting root cause analysis, designing diagnostic tools, and translating technical findings for Customer Success and clients.
Key responsibilities
- Resolve complex technical escalations for enterprise clients, adhering to defined SLAs
- Conduct root cause analysis on technical issues and collaborate with Engineering for long-term solutions
- Design and maintain scripts and tools to enable Customer Success to self-serve common client issues
Required qualifications
- Strong backend software engineering fundamentals, with proficiency in languages such as Python or Ruby
- Experience with cloud providers, preferably GCP, and distributed systems
- Proven experience debugging live production systems and writing scripts under time pressure
- Excellent cross-functional communication skills, able to articulate technical details to non-technical partners
- High degree of autonomy and self-direction in fast-paced environments
Complete Job Description
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