Service Desk Administrator I
Location: Remote
Compensation: Base+commission
Staff Reviewed: Tue, Nov 26, 2024
This job expires in: 22 days
Job Summary
A company is looking for a Service Desk Administrator I to address service and support issues for partners.
Key Responsibilities:
- Monitor and manage ticket work queues within ServiceNow
- Troubleshoot issues related to the platform and its integrations
- Escalate cases to other teams while serving as a point of contact for partners
Required Qualifications:
- HS Diploma/GED or equivalent work experience
- Entry-level experience diagnosing problems with software and cloud products
- ITIL Certification preferred
- Ability to work in a fast-moving environment
- Self-motivated with a passion for learning
COMPLETE JOB DESCRIPTION
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