Service Desk Technician II
Job Summary
A company is looking for a Service Desk Technician II to provide top-tier support to clients in a remote setting.
Key Responsibilities
- Resolve workstation, server, and network-related tickets while managing advanced systems troubleshooting
- Provide responsive client service via phone, email, and remote assistance tools
- Document client configurations and processes, and communicate technical support progress to clients
Required Qualifications and Education
- A minimum of 4 years of recent experience in a Technical Support environment
- Proficiency in Windows workstation repair and troubleshooting hardware and operating system issues
- Experience with configuring and troubleshooting network settings on workstations and network devices
- Knowledge of Active Directory account creation and management
- Familiarity with Office 365 account and client support
COMPLETE JOB DESCRIPTION
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