Service Desk Technician II
Job Summary
As a full-time remote Service Desk Technician II, the candidate will manage day-to-day support desk tickets, serve as an elevated resource for client requests, and ensure timely resolutions while maintaining high-quality service and adherence to Service Level Objectives (SLOs).
Key responsibilities
- Manage client service tickets, ensuring timely resolution or proper escalation
- Troubleshoot and resolve client issues, conducting root-cause analysis for recurring problems
- Coach and mentor team members to enhance performance and support professional development
Required qualifications
- 2-3 years of Help Desk experience
- Proficient in supporting and troubleshooting Microsoft Desktop and Server operating systems
- Solid knowledge of Microsoft 365, Google Workspace, and related email technologies
- Familiarity with Hyper-V and VMware consoles for troubleshooting virtual machines
- Experience with network hardware, including Firewalls and Managed Switches
Complete Job Description
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