Service Dispatch Coordinator

Job Summary

A company is looking for a Service Dispatch Coordinator.

Key Responsibilities

• Coordinate schedules of remote and field technical resources
• Create and assign service requests while monitoring incoming client requests
• Act as a point of contact for clients and ensure communication regarding incident progress

Required Qualifications, Training, and Education

• Prior experience in a Managed Services environment
• 1-3 years of customer service experience
• Ability to match technical resources to issues appropriately
• Self-motivated with a positive attitude
• Typing skills for accurate entry of service request details