ServiceNow Administrator

Job Summary

Providing daily support for ServiceNow, the full-time remote ServiceNow Administrator will manage incident and change management tasks, create and maintain user roles, and collaborate with service managers to meet customer objectives.

Key responsibilities

• Support daily operations of ServiceNow, including incident management and service catalog tasks
• Create and maintain user roles and access within the ServiceNow platform
• Develop and manage system specifications, testing criteria, and project controls for ServiceNow enhancements

Required qualifications

• 6-12 months of experience in ServiceNow administration or a ServiceNow Certified System Administrator certification
• Understanding of Azure Provisioning, SSO, and general systems integrations
• Ability to learn new systems and work directly with customers to implement solutions
• Experience collaborating with development team members
• Demonstrated technical understanding of ServiceNow service management operations and ITIL processes