ServiceNow Platform Owner
Job Summary
Leading the evolution of the ServiceNow platform, the full-time remote ServiceNow Platform Owner will manage technical strategy, oversee platform architecture, and mentor a high-performing team to deliver innovative solutions for over 7,000 users.
Key responsibilities
- Define and drive the long-term platform vision and technical strategy, ensuring alignment with business needs
- Execute hands-on configuration and customization of the ServiceNow ecosystem while managing the full product lifecycle
- Establish performance metrics and service level agreements to optimize system responsiveness and user productivity
Required qualifications
- 6-8+ years of development experience in ServiceNow, including 5+ years in product-focused and people management roles
- Proven experience customizing ServiceNow for scalable and sustainable business needs
- Deep expertise in core ServiceNow modules (ITSM, CMDB, GRC) and familiarity with emerging features
- Proficient in integrating AI tools into platform workflows and building MCP
- Strategic certifications: Certified System Administrator (CSA) required; CIS-ITSM preferred
Complete Job Description
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