Social Media Manager

Job Summary

A company is looking for a Manager, Social Media to oversee its social media channels and digital communication strategies.

Key Responsibilities

• Develop and implement social media strategies for beneficiaries and providers
• Oversee a team of Social Media Customer Service Representatives and ensure performance goals are met
• Manage content creation and maintain a social media calendar across various platforms

Required Qualifications

• Bachelor's degree in Marketing, Communications, or a related field, or equivalent experience
• 5+ years of experience in managing social media and resolving customer inquiries
• Experience in content development and digital initiative execution
• Knowledge of social media analytics and performance reporting
• Familiarity with community management and engagement strategies