South Carolina Medicaid Call Center Representative

Job Summary

Supporting South Carolina Medicaid members, the full-time hourly Call Center Representative will manage inquiries, provide product information, and assist with Medicaid applications in a remote setting while adhering to standard procedures.

Key responsibilities

• Respond to Medicaid member inquiries using a computerized system, following standard scripts and procedures
• Gather information, assess caller needs, and document calls while resolving inquiries
• Advocate for Medicaid members by providing clear information regarding eligibility and application status

Required qualifications

• Must be at least 18 years of age with a high school diploma or GED
• A minimum of 1-year call center experience in telephone customer service or related experience
• Ability to submit to a pre-employment screening and pass the Call Center - Service Skills Assessment
• Computer literacy and ability to navigate multiple programs and screens
• Must reside within a 60-mile radius of Columbia, SC