South Carolina Medicaid Call Center Representative

Job Summary

Supporting South Carolina Medicaid members, the full-time Call Center Representative will manage inquiries, provide information, and assist with Medicaid applications in a remote setting while ensuring customer satisfaction.

Key responsibilities

• Respond to Medicaid member inquiries using a computerized system and standard procedures
• Gather information, assess needs, and resolve inquiries while documenting calls accurately
• Advocate for Medicaid members by providing clear information regarding eligibility and application status

Required qualifications

• Must be at least 18 years of age with a high school diploma or GED
• Minimum of 1-year call center experience in telephone customer service or related field
• Ability to pass a Call Center - Service Skills Assessment and Internet Speed test
• Proficiency in using multiple computer programs and systems
• Must be able to submit to a pre-employment screening