Sr Manager Customer Advocacy Engagement

Job Summary

A company is looking for a Sr. Manager: Customer Advocacy & Engagement.

Key Responsibilities:

• Expertly navigate internal relationships with sales account teams and sales leadership to drive advocacy and engagement
• Initiate, facilitate, and manage customer engagements for top global strategic accounts
• Create and launch a global customer advocacy program and coordinate customer reference activities

Required Qualifications:

• Bachelor's degree and 5+ years of customer marketing experience in SaaS
• Strategic and tactical capabilities in analyzing markets and competitors
• High energy with the ability to establish meaningful relationships in a dynamic environment
• Impeccable organizational skills and ability to provide clear, structured customer engagement plans
• Experience in launching advocacy programs and CCaaS customer relationship building is a plus