Staff Product Support Engineer

Job Summary

A company is looking for a Staff Product Support Engineer specializing in SSL, HTTPS, and Federal systems.

Key Responsibilities

• Provide second line phone/email consultation to debug complex security/network problems
• Collaborate with Engineering to assist customers with testing or troubleshooting
• Document incident resolutions and develop training programs for the department

Required Qualifications

• 7+ years of experience troubleshooting SSL, HTTP, and TCP/IP
• Experience with network transformation technologies such as MPLS, SD-WAN, or WAN Optimization
• Ability to read packet captures and experience with design and implementation
• Hands-on experience with at least one public cloud (AWS/Azure/GCP)
• Knowledge of web-based security and network infrastructure, including Security Proxies and Firewalls