STD Case Manager

Job Summary

To support a growing team, the remote STD Case Manager will make timely and accurate claim decisions while providing empathetic customer service and managing a portfolio of disability claims.

Key responsibilities

• Maintain high levels of customer service and trust throughout all interactions with claimants and employers
• Make accurate and customer-focused decisions on STD and AM claims, ensuring compliance with regulatory requirements
• Document claims comprehensively and collaborate with internal partners to foster a positive work environment

Required qualifications

• High School Diploma or equivalent
• 0-2 years of job-related claims experience or an equivalent combination of education and experience
• Familiarity with disability claim management concepts and medical terminology
• Ability to work independently in a remote environment
• Strong financial acumen and decision-making skills