Student Support Representative

Job Summary

A company is looking for a Student Support Representative to assist students with inquiries and provide information about university policies and programs.

Key Responsibilities

• Provide timely assistance and problem resolution to students via phone, email, or chat
• Maintain compliance with federal student privacy laws and internal policies
• Collaborate with various departments to ensure effective student support and meet performance goals

Required Qualifications

• Ability to work in a high-energy team environment
• Experience with Customer Relationship Management (CRM) software
• Understanding of FERPA guidelines and student privacy regulations
• Capability to work independently with limited supervision
• Knowledge of federal educational funding options and military educational funding sources