Support Account Manager
Job Summary
A company is looking for a Support Account Manager to deliver exceptional service to high-profile customers and address technical issues.
Key Responsibilities
- Serve as the primary contact for customer technical needs and drive resolution of support cases
- Build relationships with senior technical leadership and conduct proactive planning to prevent issues
- Coordinate customer events and communicate updates regarding product releases and security alerts
Required Qualifications
- Bachelor's degree preferred (not required)
- 10+ years of experience in an Enterprise customer-facing role, preferably in customer support for enterprise software
- Advanced troubleshooting skills across various technologies, including REST API and Cloud environments
- Experience managing critical customer situations in enterprise IT infrastructure
- Proven ability to develop organized plans and manage high-pressure situations effectively
COMPLETE JOB DESCRIPTION
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