Support Account Manager
Job Summary
A company is looking for a Support Account Manager to deliver exceptional service to high-profile customers and address their technical needs.
Key Responsibilities
- Serve as the primary contact for customer technical needs and build relationships with senior technical leadership
- Drive resolution of support cases and escalations by collaborating with cross-functional teams
- Coordinate customer events and provide proactive guidance to prevent technical issues
Required Qualifications
- Bachelor's degree preferred (not required)
- 10+ years of experience in an Enterprise customer-facing role, preferably in customer support for enterprise software
- Advanced troubleshooting skills across various technologies including REST API, SQL, and Cloud environments
- Experience managing critical customer situations in enterprise IT infrastructure
- Proficient in developing organized plans and managing tasks effectively
COMPLETE JOB DESCRIPTION
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