Support Account Manager
Location: Remote
Compensation: Salary
Staff Reviewed: Fri, Jan 10, 2025
This job expires in: 27 days
Job Summary
A company is looking for a Support Account Manager (Strategic Accounts) to provide dedicated technical support and account management for key clients.
Key Responsibilities
- Manage end-to-end support for strategic customers, exceeding their expectations
- Coordinate internal processes to improve service levels and customer relationships
- Provide training and mentorship to Support Account Managers on platform knowledge and support ticket handling
Required Qualifications
- 3-5 years of experience working with large multinational clients
- Bachelor's Degree in an appropriate field of study or equivalent work experience
- Strong sense of personal accountability and a customer-first mentality
- Experience in a high-level collaborative environment
- Previous experience in the mobile industry or a keen interest in mobile communications is a plus
COMPLETE JOB DESCRIPTION
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