Support Analyst II

Job Summary

To support operational excellence, the full-time remote Support Analyst II will troubleshoot issues with the Warehouse Management System (WMS), manage configurations, support cloud solutions, and monitor SQL performance.

Key responsibilities

• Troubleshoot business and operational issues related to the Warehouse Management System and ancillary software
• Manage WMS environments and oversee the migration of configurations between environments
• Maintain detailed documentation of configurations, troubleshooting steps, and support processes

Required qualifications

• BS/BA in Computer Science, MIS, or equivalent; 5+ years of technical customer support experience
• 3+ years of experience with SQL/Oracle
• Hands-on experience with Linux systems
• Knowledge of cloud infrastructure and services (AWS, Azure, OCI, Google Cloud)
• Experience in software development is an advantage