Support Specialist

Job Summary

A company is looking for a Support Specialist responsible for assisting primary care/case managers with non-clinical activities.

Key Responsibilities

• Conduct outreach to newly enrolled members regarding services and equipment
• Manage and document calls to members and providers about authorizations and service requests
• Complete onboarding assessments and escalate issues requiring clinical attention

Required Qualifications

• High School diploma or GED equivalent
• Experience in a customer service environment
• Ability to work in a fast-paced environment with multiple priorities
• Experience with effective verbal and written communication
• Knowledge of medical terminology is preferred