Team Supervisor, Central Labs

Job Summary

To support the Central Labs Services team, the full-time remote Team Supervisor, Global Client Delivery will manage day-to-day operations of Study Design Leads, ensuring effective resource allocation, team performance, and adherence to quality standards.

Key responsibilities

• Supervise and coordinate the daily operations of assigned teams to achieve project goals and maintain resource balance
• Develop team members through performance evaluations, objective setting, and fostering a culture of continuous improvement
• Ensure customer commitments are met by applying best practices in project management and maintaining proactive client communication

Required qualifications

• High school diploma or equivalent
• 3 or more years of experience in clinical research in a client-facing role
• 1 or more years of experience in Central Laboratory Services
• Demonstrated advanced customer service expertise
• Proven ability to drive continuous improvement and enhance operational efficiency