Technical Account Manager
Job Summary
To ensure customers love the platform, the full-time remote Technical Account Manager will coordinate onboarding, drive long-term technical customer enablement, and manage customer integration projects.
Key responsibilities
- Become an expert in building integrations with Prismatic and partner with customers to understand their technical landscape
- Own the technical success from initial customer onboarding through post-onboarding expansion, running scoped implementation projects
- Review customer code and architecture, debug integration issues, and create resources to help customer engineers become self-sufficient
Required qualifications
- 3+ years of customer-facing experience in implementation engineering, professional services, or related technical roles in B2B SaaS
- Proficient in writing and reviewing TypeScript, with the ability to provide feedback on integration code
- Experience with integration work in production, including REST APIs, OAuth 2.0, and webhooks
- Ability to manage customer-facing technical projects with deadlines and multiple stakeholders
- Effective in articulating technical concepts to less technical audiences and comfortable working in a fully remote team
Complete Job Description
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