Technical Customer Care Specialist II
This job has been removed
Location: Remote
Compensation: Hourly
Staff Reviewed: Wed, Sep 04, 2024
This job expires in: 22 days
Job Summary
A company is looking for a Technical Customer Care Specialist II.
Key Responsibilities:
- Handle incoming technical support customer requests escalated by front-line support
- Serve as a customer care agent for an assigned customer base or product area
- Respond to customer inquiries received via telephone or online, research and troubleshoot customer requests, and follow up with customers on issue status and resolution
Required Qualifications:
- High School Diploma/GED and 3 years-experience OR Any level degree or certification beyond HSD/GED and 1 year experience OR 5 years-experience
- Ability to work flexible work hours/schedule
- Able to work independently and as a team to deliver on individual and business goals
- Strong technical troubleshooting skills
- Knowledge and experience of one or more coding languages: SQL, Python, C#, Perl, HTML
COMPLETE JOB DESCRIPTION
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