Technical Customer Success Manager

Job Summary

Owning the post-sales relationship for a portfolio of accounts, the full-time Technical Customer Success Manager will drive customer success and adoption of Honeycomb's observability tools while working remotely in Canada.

Key responsibilities:

• Manage post-sales relationships and drive value with technical sponsors and champions
• Develop and automate customer lifecycle events, including onboarding and user engagement
• Create high-quality reusable content such as trainings, demos, and blog posts

Required qualifications:

• At least 3+ years of experience in the SaaS or Enterprise software industry, preferably in Developer Tools
• Previous experience in Customer Success, Technical Account Management, or related fields
• Strong organizational skills with the ability to manage multiple conversations simultaneously
• Deep process orientation and experience establishing new processes in a startup environment
• Working knowledge of the Enterprise software subscription lifecycle and associated processes