Technical Support Advisor
Job Summary
A company is looking for a Technical Support Advisor to provide exceptional customer experiences in a remote call center environment.
Key Responsibilities
- Handle customer inquiries via phone, delivering tailored solutions to technical issues
- Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs
- Collaborate with fellow advisors to share expertise and achieve team goals
Required Qualifications
- Experience in customer-facing roles, preferably in a call center or support environment
- Solid understanding of iOS, macOS, smartphones, tablets, or PCs
- Ability to remain professional and composed in high-pressure situations
- Openness to feedback and coaching with a drive for continuous improvement
- Proven experience in customer support or technical assistance in a call center setting
COMPLETE JOB DESCRIPTION
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Company Overview
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