Technical Support Advocate
Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Thu, Jan 09, 2025
This job expires in: 27 days
Job Summary
A company is looking for a CX Technical Support Advocate: Level 2 Overnight.
Key Responsibilities
- Troubleshoot complex software issues and analyze logs to identify root causes
- Communicate technical concepts clearly to customers, ensuring they feel supported
- Collaborate with team members to develop effective solutions and enhance knowledge
Required Qualifications
- Minimum of 2 years of technical support experience
- Proactive approach to problem-solving and root cause analysis
- Ability to explain technical information in simple, clear terms
- Exceptional interpersonal skills for delivering compassionate support
- Willingness to work the specified overnight shift from Thursday to Monday
COMPLETE JOB DESCRIPTION
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Company Overview
Company Company Name
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