Technical Support Advocate
Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Thu, Jan 09, 2025
This job expires in: 25 days
Job Summary
A company is looking for a CX Technical Support Advocate: Level 1.
Key Responsibilities
- Troubleshoot complex software-related issues and analyze logs to identify root causes
- Communicate technical concepts clearly to customers to ensure they feel supported
- Collaborate with teammates to share insights and develop effective solutions
Required Qualifications
- Minimum of 2 years of technical support experience
- Proactive problem-solving mindset with a focus on uncovering root causes
- Skilled at explaining technical information in simple terms
- Exceptional interpersonal skills for delivering compassionate support
- Ability to thrive in a collaborative team environment
COMPLETE JOB DESCRIPTION
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Company Overview
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