Technical Support Analyst
Location: Remote
Compensation: Hourly
Staff Reviewed: Tue, Nov 19, 2024
This job expires in: 15 days
Job Summary
A company is looking for an Associate Technical Support Analyst (REMOTE).
Key Responsibilities
- Receive and manage client inquiries through various communication channels
- Troubleshoot software application issues and guide clients to resolution
- Document and escalate complex issues as needed
Qualifications & Requirements
- Associates/Bachelors strongly preferred
- Proficient PC skills in Windows and iOS environments
- Knowledge of mobile devices (Smartphones/iPads)
- 1 year of PC desktop support or technical support experience
- Experience with ticketing systems such as Clarify, Remedy, or Footprints
COMPLETE JOB DESCRIPTION
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Company Overview
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