Technical Support Analyst
Location: Remote
Compensation: Salary
Staff Reviewed: Wed, Jan 08, 2025
This job expires in: 22 days
Job Summary
A company is looking for a Technical Support Analyst who provides Tier 1 support to customers on products and custom solutions.
Key Responsibilities
- Communicate with customers to provide support through various channels
- Diagnose and troubleshoot product-related queries, documenting and tracking issues
- Escalate unresolved issues to appropriate internal teams and ensure customer satisfaction
Required Qualifications
- Bachelor's degree in computer science or a related field
- 2-3 years of experience in a technical support role within a multinational software or telecommunications company
- ITIL Foundation Certification
COMPLETE JOB DESCRIPTION
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Company Overview
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