Technical Support Analyst
Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Fri, Jan 10, 2025
This job expires in: 27 days
Job Summary
A company is looking for a Technical Support Analyst to provide first-level technical support and troubleshoot IT issues.
Key Responsibilities:
- Respond to incoming support requests via phone, email, or support portal
- Troubleshoot and resolve basic hardware and software issues
- Create and maintain accurate records of support requests and solutions in a ticketing system
Required Qualifications, Training, and Education:
- Minimum of High school diploma or equivalent; Associate's degree in IT-related field preferred
- Some exposure to basic IT concepts and troubleshooting is beneficial; 1 year of experience in a customer service or IT support role preferred
- No certifications required; CompTIA A+ or similar entry-level IT certification preferred
- Understanding of the Insurance industry and its specific IT needs and challenges
- Ability to handle sensitive data in accordance with industry-specific requirements
COMPLETE JOB DESCRIPTION
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